Conflict Resolution Session
Facilitate a safe, structured conversation around team tension or misunderstanding — focused on facts, needs, boundaries, and agreements.
Session
Conflict Resolution Session
Create a safe and neutral structure for participants to clarify facts, interpretations, needs, boundaries, and agreements for future behavior.
Facilitator guide
Set the context, then invite each participant to share their top priority before opening discussion.
Step 2 of 4 · 18 min left
Decisions & next steps
Overview
Create a safe and neutral structure for participants to clarify facts, interpretations, needs, boundaries, and agreements for future behavior.
Expected outcome: Shared understanding, agreed behaviors, next steps, follow-up point, and clear commitments..
When to use it
- Team tension or misunderstanding
- Repeated friction between people
- When neutral structure helps
Who should attend
A facilitator, manager, the involved team members and HR if needed.
Preparation checklist
- Confirm everyone is willing to participate
- Agree confidentiality
- Review relevant company policies
Example agenda outline
- 0:00–0:10
Shared purpose
Frame the goal of the conversation.
- 0:10–0:30
Individual perspectives
Each person shares, uninterrupted.
- 0:30–0:50
Facts vs interpretations
Separate what happened from how it was read.
- 0:50–1:05
Needs mapping
Surface needs and boundaries.
- 1:05–1:20
Agreement building
Agree behaviors for the future.
- 1:20–1:30
Follow-up
Set a follow-up point and commitments.
Facilitation tips
- Prioritize safety and neutrality
- Keep facts separate from interpretations
- Focus on future behavior, not replaying the past
Common risks
- Re-litigating the conflict
- One perspective dominating
- No agreed next behavior
Use with care
This is a sensitive session type. Review outputs according to your organization’s policies and applicable laws before use.
Expected outcome
Shared understanding, agreed behaviors, next steps, a follow-up point and clear commitments.
Use the Conflict Resolution Session structure for your next session
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